Help CenterWhat are Network Fees and how do they impact your transactions?
Network fees are an essential aspect of any financial transaction conducted on a blockchain network. These fees are charged to ensure the smooth and timely processing of transactions on the network. However, it is important for customers to understand that we, as a service provider, do not have control over these network fees.
At times, customers may encounter issues with their withdrawals being rejected due to high network fees. This is because our system is designed to detect when the network fee exceeds a certain threshold, and in such cases, the withdrawal is automatically rejected. This is done to prevent customers from paying an exorbitant amount in network fees, which could significantly reduce the value of their withdrawal. If your transtion fails you can attempt to request the withdrawal via a different payment option immediately or try again using the same payment option at a later time.
Does this apply to all crypto payment methods?
No, typically high network fees only impact the Bitcoin payment method. We recommend considering alternative crypto payment methods like USDT-TRX or USDT-ETH for your deposits and withdrawals, especially if you encounter issues with your withdrawal.
These options entail significantly lower network fees and faster processing times. While we strive to provide a seamless and efficient service to our customers, it is important to note that network fees are determined by the blockchain network itself and can fluctuate based on various factors such as network congestion and transaction volume.
In conclusion, network fees are a necessary component of blockchain transactions, and while we do not have control over these fees, we are committed to ensuring that our customers have a smooth and hassle-free experience when using our services.
We appreciate your understanding and cooperation in this matter.